At PreDesign , customer satisfaction is our top priority. We strive to ensure you are delighted with your purchase. However, we understand that sometimes returns or refunds may be necessary. This policy outlines our return and refund procedures.

1. Eligibility for Returns

You can return items under the following conditions:

  1. Defective or Damaged Items:
    • Items that are damaged during shipping or have manufacturing defects are eligible for returns.
  2. Incorrect Products:
    • If you receive an incorrect product, you may return it for a replacement or refund.
  3. Timeframe:
    • Returns must be initiated within 7 days of receiving the product. After this period, we cannot process returns.
  4. Condition of Items:
    • Items must be returned in their original condition, including packaging, tags, and certificates (if applicable). Items showing signs of wear, damage, or alteration will not be accepted.
  5. Exceptions:
    • Custom-Designed Jewelry: Due to the personalized nature of custom designs, these items are non-returnable and non-refundable unless they are defective or damaged upon delivery.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact Us:
    • The cancellation may be made by submitting a written request through the online system on the website and/or by sending a letter to 29 Neve Eshkol, Kiryat Ekron, and/or by calling +972-58-4241996, and/or by sending an email to info@predesign.co.il.
  2. Provide Evidence:
    • Share photographs of the item showing the defect, damage, or incorrect product.
  3. Approval:
    • Once your return request is approved, we will provide instructions on how to ship the item back to us.
  4. Shipping Costs:
    • For defective, damaged, or incorrect products, we will cover the return shipping cost. For other returns, the customer is responsible for shipping charges.

3. Refund Policy

Refunds will be issued under the following conditions:

  1. Mode of Refund:
    • Refunds will be processed via the original payment method.
  2. Timeline:
    • Refunds are typically processed within 7-10 business days after we receive and inspect the returned item.
  3. Partial Refunds:
    • If an item is returned in a condition that shows signs of use or missing packaging, a partial refund may be issued at our discretion.

4. Non-Refundable Items

Certain items are non-refundable, including:

  • Custom-designed jewelry.
  • Gift cards.
  • Items purchased on clearance or during special sales, unless defective.

5. Cancellations

             Order Cancellation:

    • In accordance with and subject to the provisions of the Debit Cards Law, 1986, and the provisions of the Consumer Protection Law, a user who has purchased products through the website shall be entitled to cancel the transaction within 14 days from the date of receipt of the product or from the date of receipt of the document containing the transaction details (whichever is later).

      The cancellation may be made by submitting a written request through the online system on the website and/or by sending a letter to 29 Neve Eshkol, Kiryat Ekron, and/or by calling +972-58-4241996, and/or by sending an email to info@predesign.co.il.

      A user who wishes to cancel a transaction due to a defect in the product received or due to a discrepancy between the advertised product and the actual product will receive a full refund. In the event of a cancellation that is not due to a defect in the product, a cancellation fee of 5% or 100 ILS (whichever is lower) will apply.

      A refund due to a transaction cancellation will be issued to the payment method used for the purchase, in accordance with applicable law and the terms and conditions of the credit card company and/or payment processing company.

      Limitation: Custom-designed jewelry cannot be canceled.

6. Exchange Policy

Exchanges are allowed for defective, damaged, or incorrect items. For exchanges, please follow the return process outlined above. Replacement items will be shipped after we receive and inspect the returned product.

6. Liability for Purchased Goods

The warranty for goods purchased through the website will be provided in accordance with the provisions of the Consumer Protection Regulations (Warranty and After-Sales Service), 2006, and subject to the terms stated in the warranty certificate provided at the time of delivery of the goods.

The warranty for each type of product depends on the manufacturer and/or importer. The details of the importer and/or service provider on their behalf will be provided to the customer on the purchase invoice.

The Operator shall not be liable for consequential and/or incidental damages and/or for any direct and/or indirect and/or economic loss, including loss of profits, income, business, damage to reputation, and/or any other financial loss and/or inconvenience, directly or indirectly related to the product, and no compensation shall be provided.

7. Contact Us

If you have any questions or concerns about our Return and Refund Policy, please contact us:

  • Email: info@predesign.co.il
  • Phone: +972584241996
  • Address: Neve Eskol 29, kiryat Eqron, Israel

By purchasing from PreDesign , you agree to this Return and Refund Policy. We are committed to providing a seamless shopping experience and are here to assist you with any concerns.